Privacy Statement
Morgan Travel respect your privacy and do not use any information about you without your consent.
When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us. We obviously require consumers to supply some personal information, including names, telephone number and e-mail addresses during the purchase process. This information is not stored anywhere once you leave the site.
We only receive the details shown on your Confirmation e-mail and only use them for the processing of the particular order.We use a cookie - but only to personalise the Web page during the On-line booking process. You can still use the On-line booking service even if you choose to turn off Cookies in your Web Browser.
YOUR CONTRACT IS WITH GLOBAL VACATION NETWORKS a member of ABTA through The Freedom Travel Group.
1. Your Holiday Contract
In these Booking Conditions "you" and "your" means all persons or any of them named on the booking including anyone added or substituted at a later date and "we" and "us" means GVN.
The contract made between us is made on the terms of these Booking Conditions and is governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. You must be at least 18 years old to make a booking with us.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. You will become directly responsible for payment of the total price and where applicable any cancellation charges.
A contract will exist as soon as we issue our Confirmation Invoice. Please check the details in the Confirmation Invoice together with all other documents we send to you as soon as you receive them. Contact us immediately if the information seems incorrect or incomplete since it may not be possible to make changes later. We cannot accept any responsibility if you do not notify us of any inaccuracies in any document within 7 days of our sending it out to you.
If you had not seen these Booking Conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your travel agent, within 7 days of receiving these Booking Conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced with your travel.
2. Your Financial Protection
We are a member of the Association of British Travel Agents (ABTA) (membership number K8247)
3. Your Holiday Price
When you make your booking you must pay a deposit of £80 per person. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date.
If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements.
If the balance is not paid in time we shall retain your deposit.
The price of your travel arrangements is subject to surcharges for increases in transportation costs (e.g. fuel, scheduled airfares and other airline/coach carriers surcharges) or dues, taxes (including without limitation VAT and other governmental imposed increases) fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports or adverse currency exchange rate fluctuations.
We will absorb an amount of up to 2% of the price of your travel arrangements (excluding insurance premiums and any amendment charges) and you will be responsible for any excess surcharge above 2% up to 10% of the price of your travel arrangements. Where you have to pay a surcharge there will be an administration charge of £10.00 per person together with an amount to cover agents' commission. Where the surcharge is in excess of 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid (except any insurance premium paid or charge for amendment). Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date of the notice of surcharge.
4. If You Change Your Booking
If after our Confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible to make the changes you wish. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £50.00 per person named on the booking form, and any further cost we incur in making alterations.
You should be aware that these costs could increase the closer to the departure date that changes are made and therefore you should contact us immediately with regard to proposed changes.
Where your travel arrangements depend on the number of persons booked into accommodation and your change involves a change to the number of persons the price will be recalculated on the basis of the new party size.
Please note that certain travel arrangements (e.g. Go Air, Easyjet, Buzz Air Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
Where we are not able, at our discretion, to help you in respect of your request for a change and you are not prepared to proceed with your travel arrangements as booked this will be treated as a cancellation and you will have to pay the cancellation charges set out below.
5. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices.
Cancellation will be effective on the date we receive written notification. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges set out below which reflect our estimated loss in cancelling your travel arrangements:
56 days and over. The higher amount of either 30% of the total cost or your deposit.
29 to 56 days. 50% of the total cost.
22 to 28 days. 60% of the total cost.
0 to 21 days. 100% of the total cost.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. The insurance premiums paid to us are non refundable if you cancel your travel arrangements.
6. If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements we will offer alternative travel arrangements of a comparable standard, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this Condition 6.
Major changes may include changing your flight departure time by over 12 hours, changing your accommodation to that of a lower rating/classification or changing your travel arrangements to a different country or different area of the same country. Changing carriers such as airlines/coach carriers alteration of flights by less than 12 hours, changes of aircraft or coach type, or changes to accommodation of the same or higher standard within the same resort are examples of minor changes.
If we have to cancel or make a major change to your travel arrangements, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements (if available) or cancelling your travel arrangements. In all cases, except where the major change arises due to reasons of force majeure circumstances, we will pay compensation as detailed below. We will not pay compensation for minor changes.
If we have to change your travel arrangements after you arrive at your destination we will try to place you in accommodation of the same or higher standard in the same or a similar destination however if none is available or you reject the change we will provide for your return to the point of departure. We will pay you compensation in accordance with and subject to the provisions of this Condition 6. You have no right to cancel your booking after you have left for your holiday if we offer you a suitable alternative.
We will pay compensation on the following basis:
56 days and over prior to departure. Full refund. No compensation.
29 to 56 days prior to departure. Full refund plus £10.00 per person compensation.
22 to 28 days prior to departure. Full refund plus £20.00 per person compensation.
0 to 21 days prior to departure. Full refund plus £30.00 per person compensation.
PROVIDED THAT:
(i) No other claim for expenses or compensation will be considered and
(ii) No compensation will be payable where we cancel your holiday due to force majeure circumstances
Force majeure circumstances means circumstances beyond our control including but not limited to war riots insurrection civil disturbance terrorist activity or threats thereof industrial disputes natural or nuclear disasters fire technical problems with transport airport closures bad weather conditions acts of governments quasi governmental or appropriate governing authorities or bodies and other events beyond our control
7. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Global Vacation Networks 80 Otley Road, Guiseley, Leeds, West Yorkshire LS20 8BH giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
8. What Happens To Complaints
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which is arranged by ABTA, but is administered quite independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for physical injury or illness or for any amount greater than £1,500 per person or £7,500 per booking form. If you choose to proceed to Arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return.
Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London W1P 4AH.
9. Our Liability to You
If any part of your travel arrangements arranged by us (excluding activities in respect of which see Condition 10 below) are not as described in the promotional material and/or do not reach a reasonable standard then we will pay you appropriate compensation if we agree that this has affected the enjoyment of your holiday.
We accept responsibility and will pay you appropriate compensation, subject to these Booking Conditions and in particular Condition 10 and the provisos at 1 to 4 of this Condition 9, as follows:
(i) for the negligent acts or omissions of our employees or agents (in the course of their employment or contract) in the provision of your travel arrangements except where they lead to you suffering death personal injury or illness.
(ii) should you or any member of your party suffer death personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you except where the failure to perform or improper performance was due to: the acts or omissions of you or any of your party; the unforeseeable or unavoidable fault of someone else not connected with providing the facilities which make up your holiday; or any unusual and unforeseeable circumstances which could not have avoided by exercising all due care.
PROVIDED ALWAYS that:
1. our liability in all cases (except death or personal injury) shall be limited to the cost of your travel arrangements (excluding insurance premiums and any amendment charges).
2. where any claim or part of a claim relates to travel by air sea rail or road carrier or any stay in a hotel our liability will be limited in respect of such claim or part of claim to the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention in such situation.
3. where any claim or part of a claim relates to loss and/or damage to luggage or personal effects (including money) our liability will be limited to the maximum limit under the insurance policy we offer (a copy of which can be provided on request) whether or not you take out such policy.
4. you must notify us in accordance with the procedure at Condition 7
10. Activities
In respect of activities arranged by us as part of your travel arrangements, we act only as booking agent. We therefore exclude all liability whatsoever for any aspect of the activity arrangements and, in particular, liability for any loss, personal injury or death howsoever occasioned.
Where activities are indicated as being available it is not intended that this should be taken as a recommendation to take part. We neither own nor operate these facilities and therefore cannot and do not provide assurances that they are maintained or operated with customers safety in mind. Please note that some activities may also be considered "hazardous pursuits" by insurance companies.
11. Personal Injury Unconnected With Your Travel Arrangements
If you, or any member of your party, suffer death, illness or personal injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to £5,000 per Confirmation Invoice.
12. Conditions of Carriage
The contractual terms and conditions of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which may limit or exclude liability to you for certain events. You may ask for copies of the relevant conditions of carriage from our offices. You must adhere to the terms and conditions of all carriers and companies when you are travelling and at your destination.
Liability for baggage whilst in the hands of airlines is governed by the Warsaw Convention and Hague Protocol. Strict obligations are outlined in the terms and conditions on your ticket or conditions of carriage for making claims for missing or damaged baggage which must be followed.
13. Your responsibilities
Please ensure that you and all of your party possess valid passports and any visas which might be necessary. All British Citizens need a full 10 year British Passport for overseas visits. You cannot travel on a one year visitors passport. Non British Passport holders should check with the consulate of the Country to which they intend to travel for passport and visa requirements. Please check with us as soon as possible for passport and visa requirements.
Please also check with your doctor whether any vaccinations and other health precautions are required for your holiday destination. You should also be aware that in some foreign countries general standards of hygiene safety public services and efficiency may differ from the UK and Ireland. Please therefore exercise care for your own health and protection in such matters.
You are responsible for the behaviour of yourself and your party. If you or any member of your party are prevented from using your aircraft seat and/or accommodation as a consequence of a person in authority (e.g. police security aircraft pilot or accommodation proprietor) considering that you to are unfit to travel or likely to cause disturbance or discomfort to other persons, our responsibilities to you and for your travel arrangements shall cease at that point. Full cancellation charges will immediately apply and you will also be required to pay to us any extra costs which we incur.
If you have an existing medical problem or disability with which you may require assistance you must tell us before booking your holiday. We reserve the right to refuse or accept any customers who do not tell us of such problems or disabilities prior to booking or if we feel the holiday is not suitable for you, and to cancel your travel arrangements if such circumstances are subsequently revealed to us.
14. Insurance
You must take steps to adequately insure yourself and all members of your party before travelling. You must take out our travel insurance or alternatively arrange a policy yourself which is at least as good as that provided by us. We reserve the right to cancel your holiday and levy appropriate cancellation charges if you fail to purchase adequate travel insurance.
15. Flight Delays
In the event of a flight delay we will try to reduce your discomfort by providing extra services at our discretion but we have no obligation to do so and we do not accept liability arising out of or in connection with any flight delays. It may be possible for you to make an insurance claim under the terms of your insurance for any flight delays.
16. Special Requests
Please let us know at the time of booking if you have any special requests that do not form part of the travel arrangements as described and we will try to meet your requests (but are not obliged to do so). If we cannot meet your requests we will endeavour to advise you before departure.
17. Your Accommodation
Accommodation provided is for the use of the individual shown on the Confirmation Invoice only. Sharing or letting anyone else stay at the accommodation other than as contemplated by the booking is prohibited. You will be responsible for any damage by you or any member of your party to the accommodation. We have no control over third parties visiting or residing at your accommodation and cannot accept responsibility for their acts and/or any inconvenience caused to you as a result of their behaviour.
A security deposit may be required upon arrival at your accommodation. This is a private arrangement between you and the accommodation proprietor.
Accommodation classifications and ratings are granted by the tourist authority of the country you are visiting. We have no influence over the ratings/classification that are granted. There is no international standard and therefore variation does exist from one country to another. Your accommodation will comply with all local laws regulations and rules.
18. Brochure information
The information in our brochure is correct on the date of printing however changes may occur after the date of publication. We will try to inform you of any changes of which we are aware at the time of your booking. We will also try to tell you before you leave of any matters that we are aware of which are likely to affect your enjoyment of your holiday.
This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines or coach carriers mentioned herein or any airline or coach carrier whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
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